Terms of Service

Last updated 2026-10-24

JourneyMind is in private testing

The app is not publicly released. Features may change or be removed, the service may be unavailable, and — while we take care not to — data could be lost. Please don’t treat JourneyMind as the only copy of anything you would be upset to lose; the export in your account is there for that.

The journal is free to use during testing. Cards you order are paid for, at the price shown before you pay. If anything else is ever charged for, we will tell you first, and you will never be charged without agreeing.

Who can use it

You must be 18 or older, live in the United States, and be a parent or legal guardian of any child you write about. Children do not use JourneyMind and cannot have accounts. The account is yours, and so is the responsibility for what goes in it.

Keep your password to yourself. Anything done from your account is treated as done by you.

What you write stays yours

Your notes, your photos, your recordings, your children’s names — all of it remains yours. We claim no ownership of it and we do not sell it.

You do give us permission to do the things the product obviously has to do with it: store it, show it back to you, send the text and recordings to our processors so voice notes can be transcribed and the Insights and personalised prompts written, lay it out into an album, and — when you order a card — print it, mail it to you, and host its e-card for the people you share it with. That permission exists to run the service and nothing else, and it ends when the content is deleted, except for cards already printed and mailed. What deleting removes is set out in our Privacy Policy.

What Insights is — and what it is not

Insights is a summary of what you wrote. It is not a developmental assessment, a diagnosis, or medical, psychological or educational advice. It does not score your child, does not compare them to other children, and is not evidence of anything.

Everything it shows is drawn from the notes you chose to write, in the words you chose to write them. That makes it a mirror of your own attention, with all the gaps and moods that come with it — a quiet month means you were busy, not that your child stopped being curious.

It is also produced with the help of automated language models, which sometimes get things wrong. If you are worried about your child’s development, health or wellbeing, please talk to a paediatrician, teacher or another qualified professional. Nothing in JourneyMind is a substitute for that, and you should never delay seeking advice because of something this app did or didn’t show.

Buying cards

What you are buying

A folded card you design in the app from your own photos and words, printed by us, in the quantity and on the paper you choose, mailed to the address you give — and an e-card of the same design (see below). The preview in the app is what we print; colours on paper can look slightly different from your screen. You are responsible for checking the preview — spelling, names, photos — before you pay, because we print what you approved.

Price and payment

Prices are in US dollars and are shown, with any shipping charge, before you pay; that total is what you pay. Payment is handled by Stripe, and their terms apply to it too. When you pay, your card is authorised, not charged: the amount is held, and charged once the cancellation window below has passed. If the charge then fails — for example because the hold expired — we will contact you, and if it can’t be settled the order is cancelled.

Cancelling

You can cancel an order from the app for 24 hours after you pay. The hold on your card is released and you are not charged. After 24 hours the payment is taken, the order goes into production, and it can no longer be cancelled.

Shipping

We ship within the United States only. An order usually leaves us within 3–7 days and travels by USPS Ground Advantage, which USPS expects to take 2–5 business days — so most orders arrive within one to two weeks. These are estimates, not promises; the “order by” dates shown in the app for an occasion are estimates in the same way. You’ll get an email with tracking when your cards ship. Please make sure the address is right: we can’t redirect a package once it has left us.

If something is wrong

• Misprinted or damaged in the mail: tell us within 14 days of delivery, with a photo, and we will reprint the cards or refund them.
• Lost: if your cards haven’t arrived 14 days after we shipped them, tell us and we will reprint or refund them.
• Otherwise: cards are made to order with your photos, so once the cancellation window has passed we don’t refund for a change of mind. Anything else, write to us and we’ll look at it case by case.

The e-card is delivered the moment you pay. A refund after the cancellation window covers the printed cards, not the e-card.

Orders we can refuse

We may decline or cancel an order — for example if its content breaks the rules below, or a price was shown in error. If we do, you are not charged, or are refunded in full.

E-cards

Every card comes with an e-card: a web page of the same design, reached through the QR code on the back or a link you can send. Anyone with the card or the link can open it, without signing in — that is what it is for, so only share it with people you want to see it.

It stays available while your account exists, until you close it. You can close it from your orders at any time; a closed e-card can’t be reopened. Deleting your account, or a refund of the order, closes it too. A copy you or anyone else downloaded is a file in their hands, and closing the link doesn’t reach it.

Fair use

Please don’t use JourneyMind to:

• write about a child you are not the parent or guardian of
• upload anything unlawful, or anything you don’t have the right to upload
• put on a card a photo you don’t have the right to use, or a photo of another person who wouldn’t want it shared — remember an e-card can be opened by anyone with the card
• break into, overload, scrape or reverse-engineer the service, or use it through anything other than the app
• resell it or pass your account to someone else

If an account is being used this way we may suspend or close it, and take down an e-card. Where we reasonably can, we will tell you first and give you a chance to get your content out.

Ending it

You can delete your account at any time from the app, under Account. If you have an order that has been paid for but not yet shipped, the app will ask you to wait until it ships. What deleting removes, and the purchase record we keep afterwards, are described in the Privacy Policy.

We may close an account that breaks these terms, or stop offering the service altogether. If we ever shut JourneyMind down, we will give you reasonable notice and a way to get your content out first, and we will finish or refund any order you have paid for.

No warranty, and the limits of what we owe you

JourneyMind is provided as it is, without warranties of any kind beyond the promises about your cards above. We don’t promise it will be available, error-free, or that what it produces will be accurate.

To the fullest extent the law allows, we are not liable for indirect or consequential losses, or for lost data or lost profits, and our total liability to you is limited to what you paid us in the twelve months before the claim. Nothing here limits liability that cannot legally be limited — including for death or personal injury caused by negligence, or for fraud.

If someone makes a claim against us because of content you uploaded that you had no right to use, you agree to cover our reasonable costs of dealing with it.

Changes

We may update these terms as the product changes. The date at the top always says when. If a change materially affects you, we will say so rather than quietly swapping the page. Continuing to use JourneyMind after a change means you accept it. An order is governed by the terms in force when you placed it.

Where this applies

JourneyMind is offered in the United States only. These terms are governed by the laws of the State of Oregon, United States, without regard to its conflict-of-laws rules, and any dispute that we can’t resolve by talking will be decided by the state or federal courts located in Oregon. Nothing here takes away a right your own state’s consumer law gives you.

Notice for California users

Under California Civil Code §1789.3, California users are entitled to the following notice. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254. JourneyMind LLC can be contacted at support@journeymind.app. The journal is free during testing; what cards cost is shown in the app before you pay.

Contact

JourneyMind LLC · support@journeymind.app