Support

Last updated 2026-10-25

Write to support@journeymind.app and a person will answer. JourneyMind is small and in private testing, so it may take a day or two — but it is a real inbox, not a ticket queue. You can also simply reply to any email we send you.

Can I try it?

Not yet, unless we’ve written to you. JourneyMind is in private testing and we’re inviting people a few at a time, so that we can actually read what everyone tells us.

Leave your email and we’ll write when there’s a build worth your time. If you are invited, we’ll ask for the email address attached to your Apple Account — that’s what TestFlight invitations are sent to. On Android we’ll send you a link instead.

Can I write in another language?

Yes. You can write your notes in any language you like — the app doesn’t mind, and neither does the album.

The album prints what you wrote, in the language you wrote it. Nothing is translated on its way onto the page, and nothing is rewritten.

Cards and orders

When am I charged?

When you pay, the amount is only held on your card. It is charged once the 24-hour cancellation window has passed and we start making your cards.

Can I cancel?

Yes, for 24 hours after you pay: open the order (your account → Orders) and tap Cancel order. The hold is released and you aren’t charged. After that the order is being made and can’t be cancelled.

When will my cards arrive?

Usually within one to two weeks. We print and pack them ourselves, which takes 3–7 days, and send them by USPS Ground Advantage, which usually takes 2–5 business days more. When they ship you’ll get an email with a tracking number, and the tracking appears on the order in the app. We ship within the United States only.

They arrived damaged, or something is misprinted

Sorry. Write to us within 14 days of delivery with a photo, and we’ll reprint them or refund them.

They never arrived

Check the tracking link in your shipping email or on the order first. If your cards still haven’t arrived 14 days after they shipped, write to us and we’ll reprint or refund them.

I put the wrong address

There’s no way to edit an order’s address. Within the 24-hour window, cancel and order again with the right one. After that, write to us straight away — we can still fix it if the cards haven’t left yet, but not once they have.

Can I get a refund?

Within 24 hours, cancelling is the refund — you’re never charged. After that, cards are made to order with your photos, so we refund them if something went wrong with the printing or the delivery, as above, rather than for a change of mind. The full rules are in the terms.

E-cards

What is the QR code on the back?

It opens the card’s e-card — the same design as a web page, which opens on the cover and turns to your message. Anyone with the card can scan it, without the app.

How do I share, keep or close an e-card?

Open the order in the app. Each card there can be viewed, shared as a link, downloaded as a file to keep (once the 24-hour window has passed), or closed. Closing stops the link working for everyone straight away and can’t be undone; a copy someone already downloaded stays with them.

Your data

Where does my writing go?

Onto servers in the United States, behind a sign-in. Nothing is shared with other parents, and nothing is sold or used for advertising. To transcribe voice notes and write the weekly Insights and prompts, your notes are sent to OpenAI for processing; your photos are not. The only thing that ever becomes visible to anyone else is an e-card you choose to share.

The whole picture — what is collected, who processes it, and how long it is kept — is in the Privacy Policy.

Can I get my notes out?

Yes. In the app, open your account from the top bar, then Export your records. Pick the children to include and you’ll get one file with every note, photo and recording, and the weekly Insights. It opens in any browser and needs nothing installed. Albums and e-cards aren’t in it: save each one from Keepsakes in the app.

How do I delete my account?

In the app: open your account from the top bar, then Delete account. It asks for your password first, offers you an export, and then erases your account and everything in it within a few minutes. If you have an order that has been paid for but not yet shipped, it will ask you to wait until it ships.

For cards you bought, we keep a stripped-down record of each purchase for seven years for tax purposes — no name, no street address, nothing from your journal. The Privacy Policy has the details.

Is the album printed?

Not by us. JourneyMind lays out the pages and gives you a print-ready 8×8 inch PDF, which you can send to any printer you like. Cards are different: those we print and mail ourselves.

Something is broken

Please tell us — during a private test, a bug report is the most useful thing you can send. It helps if you can include:

what you were doing, and what happened instead
your phone and its OS version
roughly when it happened
a screenshot, if it was something you could see

Never include your password. We will never ask for it.